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Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing or using Hashmel or any other services provided by Hashmel LLC ("Hashmel," "we," "us," or "our"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Hashmel is a Voice over Internet Protocol (VoIP) application that enables users to make international calls to Ethiopia and Eritrea. The service requires an internet connection and prepaid credit balance.

3. Account Registration

  • You must provide accurate and complete information during registration
  • You are responsible for maintaining the security of your account
  • You must be at least 18 years old to create an account
  • One account per person; multiple accounts are not permitted

4. Payments and Billing

Prepaid Service

Hashmel operates on a prepaid basis. You must maintain a positive balance to make calls. Calls are billed per minute, rounded up to the nearest minute.

Rates

Current rates are displayed in the app. Rates are subject to change with notice. Ethiopia: $0.225/minute. Eritrea: $0.25/minute.

Refunds

Unused credit balances are non-refundable except where required by law. Credit does not expire.

5. Acceptable Use

You agree not to:

  • Use the service for illegal purposes or to harass others
  • Attempt to reverse engineer or hack the application
  • Resell or commercially exploit the service without authorization
  • Use automated systems to make calls
  • Interfere with or disrupt the service

6. Service Availability

We strive to provide reliable service but do not guarantee uninterrupted availability. Service quality depends on your internet connection and network conditions. We may perform maintenance that temporarily affects service availability.

7. Emergency Services

IMPORTANT: Hashmel is NOT a replacement for traditional phone service and CANNOT be used to contact emergency services (911). Always have access to a traditional phone for emergencies.

8. Intellectual Property

The Hashmel app, Hashmel brand, and all related content are owned by Hashmel LLC. You may not copy, modify, or distribute our intellectual property without permission.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HASHMEL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST 12 MONTHS.

10. Termination

We may suspend or terminate your account for violation of these terms. You may close your account at any time through the app settings. Upon termination, your remaining balance will be forfeited unless otherwise required by law.

11. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the service after changes constitutes acceptance of the new terms. We will notify you of significant changes through the app or via email.

12. Governing Law

These terms shall be governed by the laws of the United States and the State of Delaware, without regard to conflict of law principles.

13. Contact Us

For questions about these Terms of Service, please contact us at:

Email: info@hashmel.com

Company: Hashmel LLC